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Returns

If 15 days have gone by since you received your item, unfortunately we can’t offer you a refund or exchange. Shipping will not be refunded on returns.   There is also a Restocking Fee 15 Percent.  If it we did a custom item.  We will remake it one time at no charge.  However, we are not responsible for wrong measurements.  We will not pay for shipping to alter and re size items.  This needs to be paid by person requesting alterations.  Custom is Non Returnable. 

We will send a return label when we have shipped the wrong item, just email us and we can send a return label by email.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Please track your returns we are not responsible for lost mail.

Return address:

Lipedema Products

3360 Melpomene Way

Tucson AZ  85749.

NONE Returnable Items:

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Custom products are non returnable.

Liposuction garments are non returnable due to being exposed to body fluids and contact with intimate parts of the body.  Intimate clothing is non returnable.  Panties, swimming wear, bras.

Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items   Custom items are non returnable.  They are made custom for you with specific measurements and coloring. 

To complete your return, we require a receipt or proof of purchase.  We also need you to call the office or email us at orders@lipedemaproducts.com asking for a return number.  Once you are given a return number then send it back to us so we can give you a credit.

Damaged or Defective garments:

We suggest you wear rubber gloves when putting on your garments. This will help avoid accidental tears, snags, runs or holes in the garment. Human error are not considered defects and will not qualify for return or store credit.  With hosiery, compression stockings and compression leggings it is easy to put a hole in the garment or snag it with a fingernail.  It is most important to use rubber gloves when donning and trying on the garment.

If the garments has a manufacturer’s defect, we ask that you first return the garment to us for inspection. Follow the instructions above for requesting a Return Merchandise Number (RMA). Once the garment has been inspected and determined to be defective, we will send a replacement garment.

Changes & Cancellations

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days of purchase. 

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@lipedemaproducts.com

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@lipedemaproducts.com 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.   Shipping To return your product, you should mail your product to: 3360 N. Melpomene Way, Tucson, Arizona 85749

You will be responsible for paying for your own shipping costs for returning your item (we do send return labels when we have made a mistake in the shipping the wrong product).  

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.